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We respect your time and appreciate your choice to spend it with Remedy True Health & Medi-Spa. We’ve created our Cancellation Policy to provide the utmost versatility and convenience to our guests. Booking a reservation is your acceptance of our Cancellation Policy; therefore, please be certain you’ve reviewed and agreed to these terms.


At the time of booking, you will be asked to secure your reservation with a major credit card. Your card will not be charged unless the Cancellation Policy is breached. When rescheduling or cancelling a reservation, we ask that you give us 24 hours advance notice. Last minute cancellations or rescheduled reservations are subject to a service charge. The service charge will be waived if we are able to fill your designated time slot. We always do our best in filling these reservations to avoid the service charge to your account.


While we realize that emergencies may occur, there will be a charge of $25 for your first no-show, and no charge for cancellation of less than 24 hours notice.


After the first time, there will be a charge of $25 for less than 24 hours notice of cancellation and $50 for any no-shows.


RETURN POLICY ON PRODUCTS AND SERVICES: It is not always possible to predict how the skin will respond to skin care products. Remedy True Health & Medi-Spa accepts the return or exchange of unopened, undamaged products within thirty days of the original purchase with a receipt. A container is considered to be open if the safety seal is broken and may not be returned or exchanged. There will be no refunds on rendered services. Prepaid services that have not been rendered can be transferred to a certificate, exchanged for any products or services, or refunded (we will prorate your treatment in to single treatment fee).


Thank you for choosing Remedy True Health & Medi-Spa, the expert in medical skin care and esthetics.


Learn more about BioTE

Dr. Ken Cleveland - Remedy

Dr. Ken Cleveland

Dr. Cleveland is our physician and a partner at Remedy True Health and MediSpa. Dr. Cleveland is board certified and, before creating Remedy, was a well recognized and respected bariatric surgeon here in the Jackson Metro area. Dr. Cleveland started this practice with Elkanah Burson, an experienced pharmaceutical sales manager, to pursue a vision of helping people overcome issues of weight, aging, and health with zero surgery.

Patients who have the opportunity to spend time with Dr. Cleveland know first hand of his honest, helpful, and holistic nature in conversations. His educational approach adds a level of heartfelt confidence in all of his patients. His first and foremost mission is to help each and every patient achieve their healthiest and happiest level achievable.